Policies
General
Suburban Express policies are designed to facilitate fast loading of buses. If you are not willing to be a team player and comply with the policies which we have created for the benefit of all passengers, please find another way home. We are concerned with doing the most good for the most people, and we are willing to forego the business of a handful of undesirable passengers in order to provide great service for the rest.
Baggage
To ensure speedy departures, baggage is strictly limited to two pieces per passenger, as follows:
ONE SUITCASE not exceeding 24" x 16" x 10" and weighing less than 40 lbs may be stored in the underfloor baggage compartment. Valuable items are not permitted in the underfloor compartments.
ONE PERSONAL ITEM may be carried on. Carry-on baggage is limited to one small duffle bag, bookpack, or laptop computer bag per passenger.
Bicycles, appliances, furniture, and other large objects cannot be accommodated. Laundry bags, trash bags, shopping bags, cardboard boxes and other open or easily-damaged items are prohibited.
Passengers may stow baggage in underfloor baggage compartments at their own risk. Company, its employees, and subcontractors shall not be liable for loss of, or damage to, stowed or carry-on baggage under any circumstance. For your safety and the security of passenger baggage, passengers are not permitted to open underfloor luggage compartments.
No refund is available to passengers denied boarding for excess baggage.
Schedules
DRIVER IS NOT AUTHORIZED TO STOP ONCE BUS IS ROLLING.
We recommend that you arrive at your point of departure at least fifteen minutes before scheduled departure time.
Experience has shown our schedules to be very reliable, but these and all schedules are approximate and subject to change. Company does not guarantee that its buses will arrive at or depart from any point at any specific time. Allow additional time during inclement weather and road construction.
Tickets & Refunds
Ticket is valid on date and schedule number indicated on ticket, from origin indicated on ticket to destination indicated on ticket. Ticket is not transferable or refundable.
If you manage to slip a bad ticket past a driver, you will be indebted to us for the full fare applicable to the ride you actually took, plus you will be responsible for all collection costs.
Ticket may be returned for "store credit" under certain circumstances. To return a ticket for store credit, visit https://busline.com/storecreditrequest/
Dishonored Payments
If your payment is dishonored for any reason, your debt will immediately be sent to collections and will be pursued aggressively. You will pay all collection costs and attorney's fees. Additionally, your name and other information will be displayed on our dishonored payments page.
Cellular Phone Usage
In the interest of the sanity of those around you, cellular phone usage is limited to 3 minutes per passenger per trip. If you feel compelled to yack for more than 3 minutes, please move to the restroom to do so.
Passengers
Company reserves right to refuse transportation to any person whose conduct or behavior is objectionable to company or is likely to be objectionable to others, or who interferes with, disrupts, or delays, boarding or office operations. This includes use of foul language, or aggressive or inappropriate behavior by passengers or their friends/parents/ride, when dealing with drivers, loading supervisors and other employees. Passengers who are denied transportation under this clause will not receive compensation for transportation not received, and will be denied future transportation.
Liability
Company and subcontractor liability is limited to cost of ticket only.
Children
Children under 60" tall are not permitted. Children under 14 years of age must be accompanied by an adult. Each child must possess a valid full-fare ticket. Lap-sitting is not permitted under any circumstance.
Lost Tickets
Lost, Stolen, Destroyed, and Misplaced Tickets are unusable and are not refundable under any circumstance.
Pets
Pets are not allowed.
Smoking
For your own health and the health of those around you, smoking is strictly prohibited.