Customer Service

Refunds

Tickets may usually be returned for "standby credit." To return a ticket for standby credit, visit https://busline.com/storecreditrequest/

Tickets may usually be refunded until 4 hours before first departure. To refund a ticket, visit https://busline.com/storecreditrequest/

All Suburban Express tickets purchased online and most tickets purchased in our Champaign office are neither refundable nor exchangeable, nor may they be used on a date/trip other than that which is indicated on the ticket.

If you believe that you have a unique set of circumstances which warrants special consideration, please download this form and send it in and we will do our best to address your situation.

Lost Items

If you lost something on one of our buses please fill out our Lost Item Report

Communicate With Us

If you would like to report a service failure or compliment a driver or staff member, please send us a quick note at: Suburban Express Customer Service, PO Box 220, Paxton, IL 60957