Policies
Baggage
To ensure speedy departures, baggage is strictly limited to two pieces per passenger.
ONE SUITCASE not exceeding 24" x 16" x 10" and weighing less than 40 lbs may be stored in the underfloor baggage compartment.
Another piece may be carried on. Carry-on baggage is limited to one small duffle bag, bookpack, or laptop computer bag per passenger. Bicycles, appliances, furniture, and other large objects cannot be accommodated. Laundry bags, trash bags, shopping bags, cardboard boxes and other open or easily-damaged items are prohibited.
Passengers may stow baggage in underfloor baggage compartments at their own risk. Company, its employees, and subcontractors shall not be liable for loss of, or damage to, stowed or carry-on baggage under any circumstance. For your safety and the security of passenger baggage, passengers are not permitted to open underfloor luggage compartments. Passengers who open underfloor baggage compartments will be denied future transportation.
No refund is available to passengers denied boarding for excess baggage.
Schedules
DRIVERS AND LOADING SUPERVISORS ARE NOT AUTHORIZED TO BOARD PASSENGERS WHO ARRIVE AT BUS AT OR AFTER SCHEDULED DEPARTURE TIME. DRIVER IS NOT AUTHORIZED TO STOP ONCE BUS IS ROLLING.
Since all clocks and watches on the planet are not synchronized, we recommend that you arrive at your point of departure at least fifteen minutes before scheduled departure time. Bus may depart up to ten minutes before scheduled departure time.
Experience has shown our schedules to be very reliable, but these and all schedules are approximate and subject to change. Company does not guarantee that its buses will arrive at or depart from any point at any specific time. Allow additional time during inclement weather and road construction.
Tickets & Refunds
Ticket is valid on date and schedule number indicated on ticket, from origin indicated on ticket to destination indicated on ticket. Ticket is not transferable or refundable.
If you manage to slip a bad ticket past a driver, you will be indebted to us for the full fare applicable to the ride you actually took, plus you will be responsible for all collection costs.
Ticket may be returned for "store credit" under certain circumstances. To return a ticket for store credit, visit https://busline.com/storecreditrequest/
Cellular Phone Usage
In the interest of the sanity of those around you, cellular phone usage is limited to 3 minutes per passenger per trip. If you feel compelled to blather on about your relationships, what you did for the weekend, etc., please move to the restroom to do so. Nobody finds your life as fascinating as you do. Cellular phones are strictly prohibited in the Suburban Express ticket office. Passengers who violate any portion of this policy waive any perceived right to civilized treatment by other passengers.
Passengers
Company reserves right to refuse transportation to any person whose conduct or behavior is objectionable to company or is likely to be objectionable to others, or who interferes with, disrupts, or delays, boarding or office operations. This includes use of foul language, or aggressive or inappropriate behavior by passengers or their friends/parents/ride, when dealing with drivers, loading supervisors and other employees. Passengers who are denied transportation under this clause will not receive compensation for transportation not received, will be denied future transportation, and will be banned from our vehicles and property. In other words, we’re not going to do business with you if you can’t behave like an adult.
Liability
Company and subcontractor liability is limited to cost of ticket only.
Children
Children under 14 years of age must be accompanied by an adult. Each child must possess a valid full-fare ticket. Lap-sitting is not permitted under any circumstance.
Lost Tickets
Lost, Stolen, Destroyed, and Misplaced Tickets are unusable and are not refundable under any circumstance, no matter how amusing, novel, or tragic.
Pets
Insofar as we run buses, not arks, pets are not allowed.
Smoking
For your own health and the health of those around you, smoking is strictly prohibited.
Food & Drink
Food and drink are prohibited.