Siyao Luan


Yelp Kind of Sucks

The Yelp Commandments

Thou shalt not criticize Yelp on Yelp:
FEB 09, 2015  |  11:36AM PST
Hi,

We wanted to let you know your Specialties section on 
http://www.yelp.com/biz/suburban-express-champaign falls outside our Content 
Guidelines because it contained displaced content. We encourage you to use the 
Specialties section to name a few of the things your business does best or makes your 
business unique.

We've removed the following: 

"We are the worst bus company ever -- just read the reviews! We can't figure out why 
nearly 120,000 passengers rode us last year since we're so bad. Yelp is a pretty 
worthless tool if your goal is to gather objective information. Negative reviews here 
are typically posted by immature teens who are angry that they were held responsible 
for their actions -- perhaps for the first time in their lives. Non-refundable 
tickets are non-refundable. Buses leave on time, with or without you. The bus won't 
come looking for you, so you have to figure out the bus stop location in advance. 
Welcome to the real world."

Feel free to resubmit content that complies with our Content Guidelines 
(http://www.yelp.com/guidelines). We hope you will continue to participate on Yelp 
while keeping our Content Guidelines in mind.

Thanks for using Yelp! 

Regards,
Penny
Yelp User Support

Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com

For your reference this is Case #: 3219832

Thou shalt not mention reviewer's name in response to a review which divulges 
your own personal information:
JAN 26, 2015  |  12:04PM PST
Hi,

Your public comment in response to Siyao L's review of your business Suburban Express 
was flagged by the community on the grounds that it wasn't appropriate for the forum.

We took a close look and decided to remove your comment because it discloses private 
information (e.g., last names, personal information, etc.).

Please visit our Content Guidelines (http://www.yelp.com/guidelines) for more 
information, and thank you for your interest in Yelp.

Removed Content: I don't know who Siyao L is, but I do know Siyao Luan. Siyao Luan 
seems to be a pushy little ******* International student with a fragile ego - and he 
has been permanently banned from Suburban Express. Here he is, trying to blame his 
problems on others. If I were a guest in another country, I would certainly not act 
like Siyao. I would be humble and polite.

As for Siyao's bizarre claims - a quick visit to the Illinois Secretary of State's 
Corp/LLC search reveals that Suburban Express, Inc and Allerton Charter Coach, Inc. 
and Green River Lines, Inc. are all separate legal entities, contrary to Siyao's 
"theories." Siyao apparently cannot wrap his brain around the subcontractor 
relationship where multiple companies work for one company to achieve a common goal - 
providing speedy, reliable service at a reasonable price.

Regards,
Reuben
Yelp Support
San Francisco, California

Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com

For your reference this is Case #: 3168406

YELP JAN 29, 2015 | 07:59PM UTC We love hearing from you, whether you're sharing an 
awesome idea or have a problem to report. We want to make sure your Yelp experience 
is great, and we're looking forward to doing what we can to help! For now, we just 
wanted to let you know that we've received your message. One of our agents will take 
a look and respond to your inquiry, typically within 5 business days.

Please do not submit multiple inquiries about the same issue- this will slow down our ability to respond. 

-The Yelp Support Team 

Original Message: 

Additional Information:
--------------------------------

Dear Idiots,

Please remove the last name "Toeppen" from the review of Suburban Express, Champaign, 
IL written by Siyao L. This disclosure violates your own terms of service.

We do not appreciate that you have repeatedly deleted our response containing a 
symmetric disclosure - of Siyao's last name.

You need to apply your policies consistently.

--------------------------------
For your reference this is Case #: 3181783

Thou shalt not attempt to use the Internet to sidestep Almighty Yelp:
Hi,

Your public comment in response to Siyao L.'s review of your business Suburban 
Express was flagged by the community on the grounds that it wasn't appropriate for 
the forum.

We took a close look and decided to remove your comment because it still discloses 
private information (e.g., last names, personal information, etc.).

Please visit our Content Guidelines (http://www.yelp.com/guidelines) for more 
information, and thank you for your interest in Yelp.

Removed Content: I don't know who Siyao L is, but I do know Siyao L***. Siyao L*** 
seems to be a pushy little *******  engineering student with a fragile ego - and he 
has been permanently banned from Suburban Express. You can find him online by 
Googling "Siyao Illinois Automotive". Here he is, trying to blame his problems on 
others. If I were a guest in another country, I would certainly not act like Siyao. I 
would be humble and polite.

As for Siyao's bizarre claims - a quick visit to the Illinois Secretary of State's 
Corp/LLC search reveals that Suburban Express, Inc and Allerton Charter Coach, Inc. 
and Green River Lines, Inc. are all separate legal entities, contrary to Siyao's 
"theories." Siyao apparently cannot wrap his brain around the subcontractor 
relationship where multiple companies work for one company to achieve a common goal - 
providing speedy, reliable service at a reasonable price.

About the asterisks - Yelp will not allow this idiot's last name in our response, but 
they are happy to allow a last name in the review. Yelp is hilarious. We'll post our 
full response at http://www.suburbanexpress.com/responsepage

Regards,
Ruby
Yelp Support
San Francisco, California

Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com

For your reference this is Case #: 3175177

Thou Simply Shalt Not:
The Yelp gripe doesn't even match the "Removed Content":

Hi,

Your public comment in response to Mayank J's [Mayank Jain] review of your business 
Suburban Express was flagged by the community...

We took a close look and decided to remove your comment because it discloses private 
information (e.g., last names, personal information, etc.).

Please visit our Content Guidelines (http://www.yelp.com/guidelines) for more 
information, and thank you for your interest in Yelp.

Removed Content:
Further proof that Yelp is for whiney losers. 

Regards,
Reuben
Yelp Support
San Francisco, California

Yelp Official Blog | http://officialblog.yelp.com
Yelp Support Center | http://www.yelp-support.com
Yelp for Business Owners | https://biz.yelp.com

For your reference this is Case #: 3213969





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