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Suburban Express responds to Naama Firestone's Yelp Activities

The short version will have to do for now.

Naama Firestone:

You are a legend here at Suburban Express for your lunacy. You are not being truthful 
with Yelp readers. Shame on you.

We are happy to accommodate wheelchair passengers. When you requested a wheelchair 
bus, we provided one. The problem is that your passengers had more than one 
wheelchair per person -- in spite of the fact that we repeatedly told you that we 
could NOT accommodate multiple wheelchairs per passenger.

Before the return trip, we contacted you and advised you that the excess items would 
need to be shipped, or you would need to find another mode of transportation. The 
return trip was full and other passengers would not have been able to put their bags 
on if we had accommodated your two pssengers' extra wheelchairs.

Contrary to your claim above, we were willing to accommodate the two disabled 
passengers and one wheelchair per passenger.

We do our best to accommodate everyone. But some customers have needs and 
expectations which are simply unreasonable. We're glad you were able to find a 
solution which works for you.

Thank you for helping demonstrate that customers sometimes use Yelp to "get even" 
with businesses who they imagine have slighted them.

Best Wishes, 
Suburban Express

When we posted the above response to Naama's Yelp review, she went into full attack 
mode. We were curious about her situation because her behavior was so erratic. Was 
she living in a mental hospital, we wondered? So we googled her address and found 
that her yard was full of bizarre decorative junk. You've seen places like this - too 
many plastic animals, weird stuff like that... We thought it was rather odd. Have a 
look for yourself:





We decided that she's related to Willy Wonka.

In response to us asking her what's with all the crap in your yard, she accused us of 
stalking her, as if looking someone up on google constitutes stalking them, and 
feighned fear that we were somehow going to appear at her doorstep 2300 miles away. If
anything, we'd head east to get further from this psycho.


Some Links:

Naama on Gay Marriage

Naama on LinkedIn

Coming soon: Recordings of phone calls from this lunatic, if they are still stored in our
phone system.


The above is purely our opinion. We reserve the right to call out anonymous online
detractors.

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Our other friends:

Katherine Chi | Jason Dienhart | Murph Finnicum | David King | Jeremy Leval
Bharat Ponnaluri | Chris Mulreed | Joel Steinfeldt