------------------------------------------------------------------------- Back to the Suburban Express Response Page ------------------------------------------------------------------------- Suburban Express responds to Naama Firestone's Yelp Activities The short version will have to do for now. Naama Firestone: You are a legend here at Suburban Express for your lunacy. You are not being truthful with Yelp readers. Shame on you. We are happy to accommodate wheelchair passengers. When you requested a wheelchair bus, we provided one. The problem is that your passengers had more than one wheelchair per person -- in spite of the fact that we repeatedly told you that we could NOT accommodate multiple wheelchairs per passenger. Before the return trip, we contacted you and advised you that the excess items would need to be shipped, or you would need to find another mode of transportation. The return trip was full and other passengers would not have been able to put their bags on if we had accommodated your two pssengers' extra wheelchairs. Contrary to your claim above, we were willing to accommodate the two disabled passengers and one wheelchair per passenger. We do our best to accommodate everyone. But some customers have needs and expectations which are simply unreasonable. We're glad you were able to find a solution which works for you. Thank you for helping demonstrate that customers sometimes use Yelp to "get even" with businesses who they imagine have slighted them. Best Wishes, Suburban Express When we posted the above response to Naama's Yelp review, she went into full attack mode. We were curious about her situation because her behavior was so erratic. Was she living in a mental hospital, we wondered? So we googled her address and found that her yard was full of bizarre decorative junk. You've seen places like this - too many plastic animals, weird stuff like that... We thought it was rather odd. Have a look for yourself: We decided that she's related to Willy Wonka. In response to us asking her what's with all the crap in your yard, she accused us of stalking her, as if looking someone up on google constitutes stalking them, and feighned fear that we were somehow going to appear at her doorstep 2300 miles away. If anything, we'd head east to get further from this psycho. Some Links: Naama on Gay Marriage Naama on LinkedIn Coming soon: Recordings of phone calls from this lunatic, if they are still stored in our phone system. The above is purely our opinion. We reserve the right to call out anonymous online detractors. ------------------------------------------------------------------------- Back to the Suburban Express Response Page ------------------------------------------------------------------------- Our other friends: Katherine Chi | Jason Dienhart | Murph Finnicum | David King | Jeremy Leval Bharat Ponnaluri | Chris Mulreed | Joel Steinfeldt