Jiayun Foo | Jia-Yun Foo | University of Illinois at Urbana Champaign | NYC | Suburban Express

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Suburban Express addresses banned passenger Jia-Yun Foo of New York City
Jia-Yun seems to work at TricorBraun

We noticed this review on Yelp from Eva S:

The shuttle was supposed to show up at 4:30, I waited until after 5pm 
bc I knew it was during the holidays. There was no number to call to 
confirm whether or not the bus was cancelled or late bc their office 
hour is very limited. When the shuttle finally showed up at the 
pickup station it didn't even bothered to stop. It showed up and 
DROVED AWAY!!!!!! Leaving me behind and having to cancelled all my 
plan because I couldn't get on the shuttle. I found it rediculous 
that there is no phone number after hour to call for situation like 
this. Absolutely terrible customer service. Because it is over 
thanksgiving break so I cannot call to request a refund until Monday. 
I wasted 5hours to figure out an alternative plan which also cost me 
much more money on top of the ticket I purchased for their shuttle 
service.

There is a minor problem with her claim. It is completely false. This 
is dashcam video from the bus. It pulls into Oakbrook Mall, stops at 
the correct location, waits about four minutes, then departs:

https://www.youtube.com/watch?v=mXY46Q9qGfU&feature=youtu.be

A day or two later, we received a call from this person

Jiayun  Foo
27 E **th St #3g
New York, NY  10003
Phone: (217) ***-5055
Email: eva***@gmail.com

**** Gabriella St. #608, Downers Grove, IL, 60515

During the call, our patient and helpful agent listened to her gripe 
for a bit, then pulled up the trip data from our bus GPS system. The
data revealed that the bus arrived Oakbrook 30 minutes late, due to 
heavy traffic on I-294. It then sat for about 4 minutes. Then it 
departed. The agent explained this to her and she did not retract her
lie that the bus had not stopped. Nevertheless, the agent offered
Jiayun a standby credit for the ticket she did not use.

Shortly thereafter, we received a call from Citibank. The little 
monster had called Citibank and was trying to break the contract she
entered into with us, where we agreed to hold a seat for her and send
a vehicle for her if an only if she agreed to pay for the seat 
whether she used it or not -- as is standard practice for perishible
services like hotel rooms and other forms of transporation. Citibank
rarely takes the merchant's side in matters such as this, even when
the cardholder is dead wrong. That forces us to send dishonored 
charges out for collection. That is exactly what will happen here.

We are very frustrated by children like Jiayun who want others to 
accept responsibility for her failures. 

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Our other friends:

Katherine Chi
Jason Dienhart
Murph Finnicum
David King
Jeremy Leval
Bharat Ponnaluri 
Chris Mulreed
Joel Steinfeldt
Jessica Koh
Jiayun Foo
Sami Usmani

Consider this a rough draft. Everything above is our opinion. We'll be adding to this page as time
permits.