Suburban Express, Thank you for your unhelpful and disrespectful response. As suggested in the letter, I will be following up with the entire fraternity and sorority community with every intention of taking away from your business. Respect and accountability could have resolved this issue, however, as I guess should've been expected from a company with your reputation, you took the low road. Good luck and I hope that being sarcastic and disrespectful to customers gets you past the minimum wage bus company customer service job that you are currently working. Respectfully, Chris