Suburban Express,

Thank you for your unhelpful and disrespectful response.  As suggested in
the letter, I will be following up with the entire fraternity and sorority
community with every intention of taking away from your business.  Respect
and accountability could have resolved this issue, however, as I guess
should've been expected from a company with your reputation, you took the
low road.  Good luck and I hope that being sarcastic and disrespectful to
customers gets you past the minimum wage bus company customer service job
that you are currently working.

Respectfully,
Chris